
Clear and fair terms for your peace of mind
At Lafayette Logistics LLC, we are committed to providing exceptional service. Our return policy is designed to ensure customer satisfaction while maintaining operational efficiency.
Understanding the importance of timely returns, we have established clear timeframes for different types of shipments and services.
Returns must be initiated within 30 days of delivery confirmation
Claims must be filed within 48 hours of delivery with photographic evidence
Inventory discrepancies must be reported within 7 business days of receipt
To ensure a smooth return process, all items must meet the following conditions:
Follow these steps to initiate a return with Lafayette Logistics LLC:
Reach out to our customer service team via phone at +1 317-389-9791 or email at jim@hawbackerlogistics.com
Submit your delivery confirmation, invoice number, and reason for return
Our team will review your request and provide a Return Authorization Number (RAN) within 24-48 hours
Package the item securely with the RAN clearly marked and ship to the address provided
Once received, we will inspect the return and process your refund or replacement within 5-7 business days
Please note that certain items and circumstances are not eligible for standard returns:
Our customer support team is here to help you with any questions or concerns about our return policy.
Contact Support